by Buck Samrai | Dec 18, 2012 | Business Start-up, Life Balance, Small Business Planning
If you’re anything like me, you’ve probably got a million things on at the moment. You’re probably preparing for 2013, going to all those festive season social and business events whilst trying to tidy up 2012 – all of which make you even busier than...
by Michelle | Dec 11, 2012 | Business Owners, Business Start-up, Business Success, Entrepreneurs, Small Business Planning, Women Business Owners
Being able to create new business opportunities is the absolute lifeblood of any business and the business owner. These days so many people rely on technology (email and websites) to do the majority of the work. And frankly who likes calling prospects anyway. But...
by Buck Samrai | Dec 4, 2012 | Business Start-up, Small Business Planning, Women Business Owners
Last week, I read with interest a three part piece in SmartCompany on the 7 stages of business. It got me thinking about how and where we’re heading in our businesses. So many of us got into business to ‘escape’ the 9-5 grind only to find ourselves working 7-10 often...
by Michelle | Nov 27, 2012 | Customer Experience, Great Service, Outsourcing, Women Business Owners
Recently we posted five tips for exceptional customer service. Today, we wanted to take that one step further and talk about how to create customer delight. You’d be right in thinking that it is a by-product of exceptional customer service because without the latter...
by Buck Samrai | Nov 20, 2012 | Business Start-up, Small Business Planning, Women Business Owners
In the lives of pretty much all business owners at some point, there are days when you just don’t feel like it. Depending on who you are and the business you’re in, that day might be BAS day, new business calls day, preparing for a presentation, writing a...
by Michelle | Nov 15, 2012 | Customer Experience, Do what you're great at, Great Service, Outsourced Admin
Customer service is king…and all of that. Did you just groan or roll your eyes? Yes, me too. Aha! Now that I’ve got caught your eye, I thought it was time to talk about why everyone knows it’s important, but pays so very little attention to actually following...
by Buck Samrai | Nov 6, 2012 | Business Start-up, Customer Experience, Freeing up time, Great Service, Small Business Planning, Women Business Owners
You have the latest iPhone, Android, HTC (insert whatever brand you carry). You love it. It can do so many things. You can check email, play games, connect on social media, read the paper, take photos – all from wherever you find yourself. When you think about it, all...
by Michelle | Oct 30, 2012 | Business Start-up, Small Business Planning, Women Business Owners
Last post I wrote about the 7 benefits of working from home – and I’m sure I missed many more benefits. However, in the interests of balance – I thought I’d also point out the downside of working from home. You’re the first (only) one called if your children (or other...
by Buck Samrai | Oct 23, 2012 | Business Start-up, Outsourced Admin, Small Business Planning, Women Business Owners
Today I wanted to talk about quitting. There seems to have been quite a bit written about trying something and quitting quickly and often if it’s not working out. Even more so in a business setting. That, my friends is a furphy! Succeeding in business, despite what...
by Michelle | Oct 11, 2012 | Business Start-up, Customer Experience, Great Service, Phone Answering, Women Business Owners
Over the last 12 months or so the string of poor profit results seen by the retail sector and the resulting wailing by behemoths David Jones and Myer and the like might lead one to believe that ‘retail’ in Australia was dying. And yet, there are droves of European...
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