by Michelle | May 13, 2024 | Blog, Phone Answering
Dealing with angry customers is an inevitable part of any business, especially in the virtual receptionist industry. It can be challenging and an emotionally draining experience for customer service representatives and frontline team, but it is crucial for maintaining...
by Michelle | Mar 25, 2024 | Phone Answering
In today’s digital world, where we’re all about instant connections, the good old voicemail still plays a vital role in professional settings. It’s that friendly bridge that connects us when we can’t chat directly, allowing for a personal touch...
by Michelle | Sep 4, 2023 | Phone Answering
Introduction Your voice is a noteworthy aspect that leaves a lasting impact when you communicate. It may be loud or soft, emotional or flat, yet it is a vital instrument of your body. It has the power to bring context and meaning from daily conversations to...
by Buck Samrai | May 17, 2023 | Phone Answering
We all dread it. We all know it’s coming. We all wonder how to tackle it. The end of a conversation. As humans, we are hard-wired to feel a little awkward sometimes. We all have our days. When ‘common sense’ overtakes us and we are left wondering – how do I end...
by Michelle | May 12, 2023 | Phone Answering
It’s no secret that not everyone is comfortable answering phone calls or has great telephone skills. However, as a business owner, it’s crucial to ensure that you’re making a positive first impression on every call. This is where phone etiquette...
by Michelle | Feb 10, 2023 | Phone Answering
How many unanswered calls have you had today whilst working? How many of these potential clients have moved on to competitors due to a missed call? Chances are quite a few, and you may not even notice. In fact, 80% of customers won’t leave a voicemail and will call...
