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Enquire Now
Call 1300 318 680
Enquire Now
Call 1300 318 680

Our Clients:

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Our Clients:

23 Years Experience

Australia-Wide

Capture every opportunity with SOI’s virtual booking and scheduling services for allied health practices.

SOI’s allied health virtual receptionist services ensure you never miss an appointment. Our professionally trained staff will seamlessly manage your incoming calls and online platform, assisting your clients/patients with booking appointments, rescheduling and up-dating with relevant details.

We integrate into your existing processes and software, bringing experience from a wide range of appointment setting platforms.

 

Mindbody Logo
MediRecords
Kitomba
Halaxy
Google Calendar
cliniko
Clinic Cloud
Calendly
Best Practice
Timely
Setmore
PracSuite
PPMP Cloud
Powerdiary
Office365
nookal
Enquire Now
Call 1300 318 680

Never Miss a Call

Your competition is waiting to pick up your missed opportunities. Have SOI’s team on your side.

Agnostic Integration

We will work to your booking and scheduling protocols, integrating with your preferred software. 

Take Back Control

Free up your time to take back control and refuel your passion for your business. 

Staff? Taken care of.

All your calls are professionally answered by our specially trained receptionists. 

How our solutions benefit health practitioners.

Never miss a new client

80% of new client won’t leave a voicemail when they call a business. Some prefer to simply speak to someone rather than mess around booking online. SOI Virtual Receptionists will ensure every one of your incoming calls are taken care of and the appointment is made.

Gain more time for your patients

Leave the phone alone, and focus on doing what you do best. Spend more time on your current patients while SOI Virtual Receptionists take your appointment bookings. They can answer all the basic questions and give you the support you need.

Add value instantly

An inexpensive and easy solution that will immediately add high value to your business. Utilise the SOI virtual office services that you need, when you need them.

23 Years Experience

Australia-Wide

Virtual Receptionists

Virtual Receptionists and Appointment Scheduling Services are particularly beneficial for
any Allied Health or Health Professional.

Let Us Help You Grow

How It Works.

taking a message and either emailing or SMS the message through or even passing on a message or informing the caller when you will be able to get back to them. It’s entirely up to you

1

Your Patient Calls.

Your patient calls your existing phone number which is diverted to us. You can divert any time you like.

2

SOI Receptionist Answer

SOI Receptionist answers with your practice name and follows the instructions you set.

3

Calls are managed / distributed as to your specific instructions.

We speak to your patient and make their appointment directly in your own package with any notes or messages.

23 Years Experience

Australia-Wide

22 Years Experience
Australia-Wide

We integrate with your practice’s processes.

You have a conversation with us to direct us on how you like things done in your practice. You show us how you like your appointments made so we fit right into your practice. You have a special handover with us that has been developed over many years by our expert team. You are assured all your specific information is captured. You can even ask your SOI Receptionists to call your patients and clients to reschedule an appointment. It’s all part of SOI helping you.

Fit for Every Size

We’re experienced in the platforms you use.

The SOI Community is a vibrant collective of business owners, employees and contractors supported by our dedicated team of company leaders, client relationship managers, and customer service representatives.
Mindbody-Logo.jpg
MediRecords.jpg
Kitomba.jpg
Halaxy.jpg
Google-Calendar.jpg
cliniko.png
Clinic-Cloud.jpg
Calendly.jpg
Best-Practice.jpg
Timely.jpg
Setmore.jpg
PracSuite.jpg
PPMP-Cloud.jpg
Powerdiary.jpg
Office365.jpg
nookal.png
Enquire Now
Call 1300 318 680
Client Testimonials

Hear from our customers.

Don’t just take our word, hear what our valued customers are
saying about our services.

"This service definitely makes money for my business..."
"I work for myself in the health industry and having other people being able to take phone calls and manage my diary is so valuable. The service definitely makes money for my business as I don't miss calls and can offer an extra level of quality to my client's experience. All staff that I have interacted with have also been highly professional and represent my business well."
Rebecca McRae
Rebecca McRae

"The SOI experience is far superior..."
"We have been using SOI for our phone answering service across our 2 physiotherapy clinics for 3 years now...The communication is excellent and prompt. We have used other providers of this type in the past and the SOI experience is far superior. I would have no reservation recommending SOI for any other clinic who needs their services as a primary contact point or as an overflow to take pressure off front desk staff."
Charles Geddes
Charles Geddes

"Enlisting the help of SOI has been the best thing I've done for my business..."
"Enlisting the help of SOI has been the best thing I've done for my business. The team is extremely efficient and always polite. It's an absolute pleasure working with them. I know the tasks will be attended to which gives me huge peace of mind. I highly recommend this company.
Dr Shami
Dr Shami

"without them I would not be where I am today..."
"SOI answer all my calls, freeing my physios up to focus on treatment, myself to focus on treatment and running a business and allowing my wife to be at home with our kids and do other aspects of business administration when they're in bed or at daycare!...I would say that SOI have allowed me to grow my physio staff like I have, without them I would not be where I am today"
Wayne Gooley
Wayne Gooley

"Provide an incredibly high level of service ..."
"Accurate call direction is critical to us, there are literally hundreds of enquiry types and we were amazed at how quickly the SOI Team picked up enquiry triage and direction to our technical, legal, accounting, marketing and general management people, the whole on-boarding process was so professional and thorough."
Chris Blair
Chris Blair

Let us help you grow.

Every business is unique, with their own journey story and set of challenges. We’d love to learn more about yours, and help find a solution tailored for you and your growth.

Arrange a Chat With Us

Let us help you grow.

Every business is unique, with their own journey story and set of challenges. We’d love to learn more
about yours, and help find a solution tailored for you and your growth.

Frequently Asked Question?

Yes.

Our virtual receptionists are software-agnostic and can work with your existing systems, including Halaxy, Mindbody, Cliniko, Power Diary and more.

We follow your workflows and can book, reschedule, and update appointments directly in your practice management software.

Absolutely.

We support NDIS providers by handling participant enquiries, booking appointments, managing intake information, and ensuring calls are handled professionally and compliantly.

Our team can follow your NDIS processes and escalation protocols exactly as required.

Yes.

Our receptionists can handle common Medicare and private health fund enquiries, including appointment eligibility, referral requirements, and general billing questions.

For complex or clinical matters, calls can be escalated to your team your instructions.

Yes.

Our receptionists are trained in allied health workflows, including appointment triage, cancellations, rescheduling, and patient intake.

We integrate with your processes so the experience feels seamless for your patients.

Yes.

Our service scales with your clinic, whether you’re a sole practitioner or a multi-location allied health provider.

We ensure every call is answered promptly, helping you capture more bookings and reduce missed opportunities.

AI may help with simple call capture, but healthcare and allied health calls often involve sensitive information, urgency, appointment changes, and client reassurance.

A human receptionist can provide a more careful and personalised experience for patients and clients.

Healthcare callers may be anxious, unsure, or looking for guidance on what to do next.

A human receptionist can listen carefully, respond with empathy, and follow the right process without making the caller feel like they are dealing with a machine.

AI systems may be able to collect information, but sensitive healthcare enquiries need to be handled carefully.

For many clinics, a trained human receptionist provides greater confidence when managing patient details, tone of voice, urgency, and escalation.

Healthcare businesses should consider privacy, compliance, caller experience, escalation processes, and whether the system can safely manage sensitive enquiries.

If the business depends on trust and care, a human-led receptionist service may be the better fit.