by Michelle | Jul 15, 2026 | Uncategorised
Every call your business misses is a win for your competitor. In Australia, around 80% of callers won’t leave a voicemail. What does this mean for you? A missed call can mean a missed booking, a missed enquiry, and a missed first impression that you can’t get back....
by SOI | Mar 20, 2026 | Blog
We know that running a busy clinic means that every missed call is a missed opportunity. Every client interaction is a direct reflection of your brand, and that’s exactly the position the Spectrum Services holds. For Spectrum Services, finding a support partner who...
by SOI | Jan 16, 2026 | Blog, Virtual Receptionist
At SOI, we understand that navigating and setting up your business to reach its full potential can be a complex process. One element that can have a direct impact on your business perception and optimisation is your overall efficiency, and that’s exactly where a...
by Michelle | Sep 22, 2025 | Phone Answering
IVR systems streamline call handling, improving customer experience and freeing up agents for complex tasks. Future advancements in AI and voice recognition will make IVRs more personalised and efficient We’ve all encountered the message : “We’re...
by SOI | Jul 15, 2025 | Blog
P1 – Swissotel Sydney Swissotel Sydney offers eight professional meeting and board rooms. The facilities here are sizeable, with a total catering facility for up to 450 people. No matter your purpose, Swissotel has the perfect room to match. Some of the most...
by Michelle | May 12, 2025 | Blog
P1 – Swissotel Sydney Swissotel Sydney offers eight professional meeting and board rooms. The facilities here are sizeable, with a total catering facility for up to 450 people. No matter your purpose, Swissotel has the perfect room to match. Some of the most...
by Michelle | Jan 17, 2025 | Blog
In Australia you can quite easily purchase a number from a telco provider, through your company’s IT department if you have internal management or even an outsourced IT company. Nowadays many people tend to work in remote locations or are on the go daily. You...
by Buck Samrai | Oct 29, 2024 | Uncategorised
Call forwarding is a phone feature that automatically redirects an incoming call from one phone to another, letting you take important calls on a different phone, or pass them through to someone else, without the caller knowing they’ve been rerouted. Also known as...
by Michelle | Sep 25, 2024 | Uncategorised
Have you ever found yourself in the middle of a Sydney client call, only to realise you’ve run out of things to say? It’s a common problem that can leave you feeling awkward and unsure. Whether you’re trying to keep a conversation going with a client or a colleague,...
by Michelle | Aug 19, 2024 | Blog
Did you know that poor phone etiquette can significantly impact professional relationships and business success? In 2024 a global survey revealed that 76% of respondents found answering or ending a call without a proper greeting or goodbye to be impolite. This...
