Our Clients:

Our Clients:

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Introductory Q&A

Would you like to know more about this service and how it could work for you? Join us for our weekly Q & A sessions either Tuesday at 11:30 am, Wednesday at 1:00 pm or Thursday at 3:00 pm until December 16th. It runs for just 20 minutes and Willie Su’a Latu will walk through the common questions about our service and address any of your own.

small step for Sydney startups

Capture every opportunity with SOI’s virtual booking and scheduling services.

22 Years Experience

Personallised Approach

23 Years Experience


SOI’s virtual booking services ensure you never miss an appointment. Our professionally-trained staff will seamlessly manage your business calendar, allowing you to spend less time on the phone managing appointments and more time servicing your customers. We integrate into your existing processes and software, bringing experience from a wide range of appointment setting platforms.

Never Miss a Call

Your competition is waiting to pick up your missed opportunities. Have SOI’s team on your side.

Agnostic Integration

We will work to your booking and scheduling protocols, integrating with your preferred software. 

Take Back Control

Free up your time to take back control and refuel your passion for your business. 

Staff? Taken care of.

All your calls are professionally answered by our specially trained receptionists. 

Virtual Booking Benefits

Why delegate your bookings?

By joining SOI with a Virtual Booking Manager solution, you gain access to the following benefits to help support you throughout your business journey:

Never lose a booking again.

Always ready for your calls, our Australian-based receptionists will answer with professional care to manage your bookings, reschedules and cancellations. 

Save time and money.

Finding time to manage bookings and employees can be a high-cost investment. Get your money to work more efficiently with SOI. Your Virtual Booking Manager will take care of bookings and reschedule client appointments. They can even answer general customer service enquires.

Be more available.

Imagine having all your bookings made for you back to back, with availability for breaks throughout the day. Our professionally-trained virtual receptionist & phone answering service staff will seamlessly manage your calendar to let you spend less time on the phone and more time servicing your customers.

Tailored to you.

Our SOI virtual office solutions are tailored to integrate smoothly with your business processes and software. Rest easy knowing your bookings team will not only get dates in your diary, but they will also act as your very own front office receptionists.

Do what you do best.

Bring your attention back to working on your business rather than in it, and allow SOI’s professional virtual receptionist team to take care of bookings for you. Have peace of mind knowing that you now have a passionate team of booking managers who are ready to speak to your clients.

Easily grow your business.

We provide customised solutions, accommodating the business needs of sole traders up to enterprise-level businesses. No matter your size, you can grow your business knowing you have the support team behind you to take any volume of calls your business generates.

Let Us Help You Grow

How It Works.

Our dedicated Virtual Booking Managers answer all your calls with your nominated greeting and will follow the script that you have advised. Our Virtual Booking Managers use your online booking system and follow your time slot recommendations, guidance and protocols.


Your Customer Calls.

Your customer calls your business on a number provided by us, or your existing number diverted to us.


SOI Booking Manager Answers

SOI Virtual Booking Manager answers with your business name and follows your instructions.


Bookings are made directly into your calendar.

Calls are managed / distributed as to your specific instructions and bookings / rescheduling of appointments are made into your platform of choice.

We can provide a range of  Virtual business solutions

Virtual Reception

A virtual receptionist is a practical, simple, cost-effective, hassle-free complete tailored solution and concierge service to manage your major source of leads and opportunities, bring in new business and create lasting relationships with valued customers.

Virtual offices Sydney

With a virtual office in Sydney, you can set up your headquarters conveniently and work from any location you choose without the hassle or cost of setting up and running your own office.

Virtual bookings

We handle all your virtual bookings, reservations and message taking and prioritise in order of importance so you can deal with urgent matters promptly and keep your reputation and valued customers/clients’ relationship strong.

Virtual appointment for Allied health

Our Virtual receptionist’s appointment scheduling services and solutions are particularly beneficial for any Allied Health or Health Professional.

Virtual office services

virtual office service and receptionist carries out all the duties of a traditional receptionist and have specialist, expertly trained industry knowledge in specific sectors such as technology, financial services, law, or health care.

Case Studies

Fantastic client results.

Don’t just take our word, hear what our valued customers are saying about our services.

Popular Professions

Who's this suited for?

We take the work out of the support side of things making your day more productive to do what you do best. Grow and work on your business.


“SOI has made my life so much easier…My patients are happy, I am happy and get immediate notification about the calls and outcomes. As my business grows I will further engage SOI as they offer such a diverse range of assistance. Best decision of 2021!”

The Movement-Workshop- Physiotherapy


“I am now able to concentrate on my business and continue client visits which we were unable to do before SOI started answering our calls.

Love your service.  This is fantastic!”

Phillip Efthimiou
PWK Group

Enterprise Businesses

“Thank you SOI, if there was anything good that came out of Covid and the extended Melbourne lockdowns, it was SOI, thank you Grishma, Willie, and the amazing receptionists, you are incredible professionals…”

Top Docs


“Enlisting the help of SOI  has been the best thing I’ve done for my business. The team is extremely efficient and always polite. It’s an absolute pleasure working with them. I know the tasks will be attended to which gives me huge peace of mind. I highly recommend this company.”

Dr Shami


“My patients have said they love speaking with the SOI team, as they are professional, friendly and happy with every call.

Feels good to have a life and not worry about the calls anymore.”

Ettalong Podiatry

And many more...

Your customer calls your business on a number provided by us, or your existing number diverted to us.

Arrange a Chat With Us

Let us help you grow.

Every business is unique, with their own journey story and set of challenges. We’d love to learn more
about yours, and help find a solution tailored for you and your growth.


We are very flexible and work with each individual company to work on the best lease term for them. The most common are 3, 6 and 12 month leases. Let us know what your preferred lease term is.

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