Never Miss a Booking

Efficient Virtual Appointment Booking Services specialised for Physiotherapists

Do you find yourself missing calls while you’re attending to your valuable clients?

Don’t have the space, time or budget for an administration or reception team?

Do you find incoming calls a distraction while you want to focus on your patients?

Professionally trained SOI receptionists will answer your incoming phone calls in your clinic name, take appointment bookings and manage your consultations, so you can spend less time on the phone and more time on your patients.

Each and every one of your clients deserves to feel as though their queries and concerns are being looked after immediately. The SOI Team will speak to your patients and book them into your own practice management package, plus handle any reschedules. Your SOI receptionist will know your area of specialty and manage the queries coming through tailored to your practice and protocols.

How our solutions benefit health practitioners in the physiotherapy sector

Never miss a new client

80% of new client won’t leave a voicemail when they call a business. Some prefer to simply speak to someone rather than mess around booking online. SOI Virtual Receptionists will ensure every one of your incoming calls are taken care of and the appointment is made.


Gain more time for your patients

Leave the phone alone, and focus on doing what you do best. Spend more time on your current patients while SOI Virtual Receptionists take your appointment bookings. They can answer all the basic questions and give you the support you need.

Add value instantly

An inexpensive and easy solution that will immediately add high value to your business. Utilise the SOI virtual office services that you need, when you need them.

Virtual Receptionists and Appointment Scheduling Services are particularly beneficial for any Allied Health or Health Professional. SOI receptionists are specialist virtual assistants in the physiotherapy sector.

Step 1

Your patient calls your existing phone number which is diverted to us. You can divert any time you like.

How it works

Step 2

SOI Receptionist answers with your practice name and follows the instructions you set.

Step 3

We speak to your patient and make their appointment directly in your own package with any notes or messages.
Firstly, you guys have been great and it has really taken the burden off us when we are treating patients on days that our receptionist is away, it has really made a massive difference on the amount of bookings we are able to make per week.
Matt Zappia

Accredited Exercise Physiologist, Western Sydney Physiotherapy and Allied Health

I just wanted to let you know that the owners and the staff at Mener are extremely happy with SOI and the service that we are receiving. SOI has helped us immensely to concentrate on the business and we appreciate what you and the ladies at SOI do.

Mener Group

We are an APA recommended partner

SOI is an APA recommended partner and offer quality and professional virtual reception services for physiotherapy. The SOI virtual booking solutions have become the industry standard for remote virtual assistants in physiotherapy and are highly recommended by APA.

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What’s included in your SOI Virtual Appointments Booking Solution

Live call answering and booking

With our virtual booking services you can have your calls answered or messages taken and sent to you instantly; in real time by one of our professional virtual receptionists.

All packages are month to month with no contracts

You have complete control. You benefit from having a tailored made package that works just for you designed to your specific instructions with no lock in contracts.

Dedicated phone number to transfer your numbers

You get a dedicated phone number managed by our team of friendly and professional Australian virtual receptionists.

Voicemail after hours or phone diversion

No more missed calls or telephone tag, messages can be left 24/7 by your patients on the voicemail afterhours or diverted to another phone number.

Appointment bookings, rescheduling & cancellations

SOI virtual receptionists take your patient calls, schedule appointments, deal with enquiries and do all the admin so you can concentrate on your service.

Full comprehensive handover conducted with you before going live

Our Virtual Booking Managers use your online booking system and follow your time slot recommendations, guidance and protocols.

How we do this

  • You have a conversation with us to direct us on how you like things done in your physio practice.
  • You show us how you like your appointments made so we fit right into your practice.
  • You have a special handover with us that has been developed over many years by our expert team. You are assured all your specific information is captured.
  • You can even ask your SOI Receptionists to call your patients and clients to reschedule an appointment. It’s all part of SOI helping your physiotherapy practice.

Contact us

We already love working with these packages and many more: