by SOI | Aug 19, 2024 | Blog
Did you know that poor phone etiquette can significantly impact professional relationships and business success? In 2024 a global survey revealed that 76% of respondents found answering or ending a call without a proper greeting or goodbye to be impolite. This...
by Michelle | May 13, 2024 | Blog, Phone Answering
Dealing with angry customers is an inevitable part of any business, especially in the virtual receptionist industry. It can be challenging and an emotionally draining experience for customer service representatives and frontline team, but it is crucial for maintaining...
by Michelle | May 2, 2024 | Blog, Virtual Receptionist
What Does a Virtual Receptionist Do? Virtual receptionists are real people who manage and triage phone calls, messages, emails, and more. They can transfer calls to staff members, capture FAQs, and provide tailored responses based on individual scripts and requests....
