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8 Tips for Growing Your Business

Now that we’re well past the holidays , January thinking and planning time  – business life is returning to normal. But what do you do if you’re still quiet? In the early stages of building your business, there are a million things to do that keep you busy and...

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Customer Conquest Or Real Relationships

Someone was speaking at an event the other day on the topic of sales. As a business owner, I’m particularly interested in sales - because without sales you don’t have a business. And without sales, you don’t have customers - which in my book should be the core reason...

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The 6 Keys To Business Success

Recently I took a look as one does at the end of financial year at how the business was doing. And despite the lingering tail of the GFC that is still affecting business confidence, our business was doing okay, well even. Given the SOI business has now operated for...

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Gaining Calm When Your Emotions Run Riot

You’re back in the office. The sun is shining, you have exciting business plans for 2013 and all you need is a week in a vacuum to get yourself sorted. What you’ve got, however, is ringing phones, 10 more phone calls to return, a mountain of emails, harried customers...

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Making the Right Impression

Research says you only have 7 seconds to make an impression. Yes, 7 seconds. And let’s face it, by the time you’ve started speaking you’ve probably already used, maybe even wasted, a couple, if not all of those precious seconds. This Blog Features: What matters in the...

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Getting Back to Business – When It Feels Like Work

Happy New Year! Welcome back. Hopefully, you’ve returned to the office refreshed and ready to get stuck in to building the business of your dreams. But what do you do if your body’s returned to the office and your head still feels like it’s on holidays? Here are 5...

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The Art of Customer Focus

One of the biggest things that you’ll have to face as a business owner is a seemingly endless array of distractions – on a daily basis. Distractions from new product/services decisions, new opportunities, deadlines, suppliers, clients, business partners, the family,...

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The 7 critical factors for business success

Building a successful business can be one of the most thrilling things in life. And everyone you meet along the way will have a different point of view of what works and what doesn’t. Having worked with small business owners for the last 20 years – these are the...

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The Business Owners Guide to Taking a Break

If you're anything like me, you've probably got a million things on at the moment. You’re probably preparing for 2013, going to all those festive season social and business events whilst trying to tidy up 2012 – all of which make you even busier than usual.  So,...

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6 Tips to Maximise New Business Efforts

Being able to create new business opportunities is the absolute lifeblood of any business and the business owner. These days so many people rely on technology (email and websites) to do the majority of the work. And frankly who likes calling prospects anyway. But...

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Are You Going Fast Or Far?

Last week, I read with interest a three part piece in SmartCompany on the 7 stages of business. It got me thinking about how and where we’re heading in our businesses. So many of us got into business to ‘escape’ the 9-5 grind only to find ourselves working 7-10 often...

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6 Ways To Create Customer Delight

Recently we posted five tips for exceptional customer service. Today, we wanted to take that one step further and talk about how to create customer delight. You’d be right in thinking that it is a by-product of exceptional customer service because without the latter...

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