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Virtual Receptionist & Phone Answering Service Melbourne

From phone answering to scheduling appointments, SOI’s professionally-trained virtual receptionists can do it all so you can focus on what’s important.

Our Clients:

Our Clients:

Learn How We Can Help

Introductory Q&A

Would you like to know more about this service and how it could work for you? Join us for our weekly Q & A sessions either Tuesday at 11:30 am, Wednesday at 1:00 pm or Thursday at 3:00 pm until December 16th. It runs for just 20 minutes and Willie Su’a Latu will walk through the common questions about our service and address any of your own.

Capture every opportunity with SOI’s virtual receptionists.

22 Years Experience

Personallised Approach

23 Years Experience

Australia-Wide

Our virtual receptionists are a premium live answering service. Perfect for small businesses, sole traders and enterprises, we integrate with your business and present a friendly, professional image for your customers.

Always ready for your call, our SOI receptionists will answer with professional care, as our phone answering service will allow you to stay focused on what you do best. Whether it’s a few calls or many, we are confident in our ability to handle each call professionally and provide a seamless experience for your customers.

Dedicated to working with you and your business. From phone answering to scheduling and making appointments, our SOI virtual office services can do it all.

Available Australia-wide, we can cater to your business, no matter where you are! We offer seamless, virtual receptionist services for Brisbane, Sydney, Melbourne or Perth, that will cater to your business needs.

We are available at all times throughout the workday, meaning this crucial but tedious part of your business is always taken care of!

Never Miss a Call

Your competition is waiting to pick up your missed opportunities. Have SOI’s team on your side.

Hassle Free

Get up and running within 24 hours. Rest easy, knowing you are always connected with your clients. 

Maintain a Professional Look

Our friendly receptionists are professionals, trained to work with your business. Create a customer service haven by relying on a professional team. 

Complete Virtual Solutions

From receptionists & scheduling to locations, we offer a complete suite of virtual office services to support your business. 

Benefits For You

Why Virtual Receptionists?

Did you know that over 80% of customers won’t leave a voicemail and will call your next competitor if you can’t answer your phone? Don’t miss a single opportunity. By joining SOI with our virtual receptionists, you gain access to the following benefits to help support you throughout your business journey:

Troubles with staff?

It’s difficult to hire staff and even harder to keep them. The time taken to train, manage and motivate them can be better allocated to growing and operating your business. Be focused and take control of your company with SOI.

Give your customers the best experience possible.

Remember you never have a second chance to make a first impression. A virtual receptionist will answer your calls & speak to your clients on your behalf when you cannot. 

Invest in the right things.

Paying wages and finding time to purchase extra equipment for new employees can be a high cost investment. Get your money to work more efficiently with SOI.

Take control of your business & your time.

Be more focused & productive throughout the day by having a professional virtual receptionist manage your phone calls. An SOI virtual receptionist will take all your calls & prioritise your messages so you can do what you do best.

Specialised Operators.

With over 22 years of experience, our in-house team are professionally trained in specialist industries such as Allied Health Virtual Receptionist, Accounting Virtual Receptionist, Real Estate Virtual Receptionist, Medical Virtual Receptionist, Law Virtual Receptionist and Engineering Virtual Receptionist to name a few.

Scalable Solutions

We provide tailored solutions accommodating the business needs of sole traders up to enterprise level businesses. No matter your size, you can grow your business knowing you have the support team behind you to take any volume of calls your business generates.

Let Us Help You Grow

How It Works.

Your virtual receptionist answers your phone calls in your business name and follows your instructions in managing your call. This could be transferring and announcing the calltaking a message and either emailing or SMS the message through or even passing on a message or informing the caller when you will be able to get back to them. It’s entirely up to you.

1

Your Customer Calls.

Your customer calls your business on a number provided by us, or your existing number diverted to us.

2

SOI Receptionist Answer

SOI Receptionist answers with your business name and follows your instructions.

3

Calls are managed / distributed as to your specific instructions.

Calls can be transferred and announced, or a message taken and emailed/sms’d/ updated into your CRM platform instantly.

We can provide a range of  Virtual business solutions

Virtual Reception

A virtual receptionist is a practical, simple, cost-effective, hassle-free complete tailored solution and concierge service to manage your major source of leads and opportunities, bring in new business and create lasting relationships with valued customers.

Virtual offices Sydney

With a virtual office in Sydney, you can set up your headquarters conveniently and work from any location you choose without the hassle or cost of setting up and running your own office.

Virtual bookings

We handle all your virtual bookings, reservations and message taking and prioritise in order of importance so you can deal with urgent matters promptly and keep your reputation and valued customers/clients’ relationship strong.

Virtual appointment for Allied health

Our Virtual receptionist’s appointment scheduling services and solutions are particularly beneficial for any Allied Health or Health Professional.

Virtual office services

virtual office service and receptionist carries out all the duties of a traditional receptionist and have specialist, expertly trained industry knowledge in specific sectors such as technology, financial services, law, or health care.

Case Studies

Fantastic client results.

Don’t just take our word, hear what our valued customers are saying about our services.

“SOI’s support has been an integral part of growing from just me to a team of 40…” -Emma

“SOI’s support has been an integral part of growing from just me to a team of 40 coaches, delivering in 20 countries in 11 languages.”

“This service definitely makes money for my business…” – Rebecca

“I don’t miss calls and can offer an extra level of quality to my client’s experience. All staff that I have interacted with have also been highly professional and represent my business well.

“not only provide a reliable business services, they do so with an exceptional customer priority at the forefront!” – Joseph

“…the list of dedicated service professionals seem endless, I highly recommend SOI for your business support needs.”

Popular Professions

Who's this suited for?

Our SOI receptionists are experienced operators that have worked in a variety of specialist industries. Trained in-house for nuances of each profession, and dedicated to working with you and your business. You don’t need to worry about compatibility with your systems, as we’ll integrate with your existing software and processes to smoothly operate within your company. Receive comprehensive onboarding with a dedicated customer service manager.

Physios

“SOI has made my life so much easier…My patients are happy, I am happy and get immediate notification about the calls and outcomes. As my business grows I will further engage SOI as they offer such a diverse range of assistance. Best decision of 2021!”

Jessie
The Movement-Workshop- Physiotherapy

Accountants

“I am now able to concentrate on my business and continue client visits which we were unable to do before SOI started answering our calls.

Love your service.  This is fantastic!”

Phillip Efthimiou
PWK Group

Enterprise Businesses

“Thank you SOI, if there was anything good that came out of Covid and the extended Melbourne lockdowns, it was SOI, thank you Grishma, Willie, and the amazing receptionists, you are incredible professionals…”

Top Docs

Medical

“Enlisting the help of SOI  has been the best thing I’ve done for my business. The team is extremely efficient and always polite. It’s an absolute pleasure working with them. I know the tasks will be attended to which gives me huge peace of mind. I highly recommend this company.”

Dr Shami
Usawa

Podiatrists

“My patients have said they love speaking with the SOI team, as they are professional, friendly and happy with every call.

Feels good to have a life and not worry about the calls anymore.”

Ettalong Podiatry

And many more...

Your customer calls your business on a number provided by us, or your existing number diverted to us.

Arrange a Chat With Us

Let us help you grow.

Every business is unique, with their own journey story and set of challenges. We’d love to learn more
about yours, and help find a solution tailored for you and your growth.

Frequently Asked Question?

A virtual receptionist is a cost-effective, practical concierge service to manage your incoming calls. Our specialists will take attentive care of your leads and opportunities, helping to convert new business and create lasting relationships with valued customers.  

 From phone answering to scheduling appointments, SOI’s professionally trained virtual receptionists can do it all so you can focus on what’s important. With over 22 years of experience, our in-house team is professionally trained in industries such as Allied Health, Accounting, Real Estate, Medical, Law, and Engineering to name a few.  Your virtual receptionist will handle the quick exchanges, lengthy conversations, basic tasks, and queries. Gone are the days when you need to be at the end of a phone, a virtual receptionist takes the stress out of day-to-day phone management.  SOI’s virtual receptionists and suite of virtual services will help take care of calls, bookings, messages and call transfer screening; allowing you to focus on your business with peace of mind. All calls are managed according to your business’ script and tone, then and updated into your CRM platform instantly! Virtual receptionists can also help nurture leads and opportunities, providing information about your services. 

A virtual receptionist is a cost-effective solution manage your incoming calls and customer satisfaction and create lasting relationships with an enhanced call experience. Avoid taking time away from your business to answer calls or chasing people back at the end of a long day. Your virtual receptionist team will already handle your calls promptly and professionally, allowing you to focus on the tasks at hand. 

 80% of customers won’t leave a voicemail and will call your next competitor if you can’t answer the phone. Leveraging a virtual receptionist ensures you won’t miss a single opportunity or call when you are away, out of service or unavailable. 

A virtual receptionist carries out all the duties of a traditional receptionist and have specialist, expertly trained industry knowledge in specific sectors such as technology, financial services, law or health care. 

 A virtual receptionists role includes (but is not restricted to) the following roles. duties: 

  1. Manage contact lists and customer spreadsheets 
  2. Maintain a calendar and set up meetings 
  3. Take transcription and handle correspondence 
  4. Make travel arrangements 
  5. Handle billing and accounting 
  6. Prepare and send out e-mail newsletters 
  7. Prepare, collate and ship proposals and meeting materials 
  8. Send out requested information to customers 
  9. Handle client inquiries by phone or e-mail

The main difference between a virtual receptionist and a traditional receptionist is that a virtual receptionist gives you flexibility and is catered to your business needs and offers a tailored full customised solution for your unique business requirement, journey, and business growth. A virtual receptionist can be used and altered to your requirement unlike a traditional receptionist, including full time during business hours, casually when you are unavailable or to cover maternity leave, leave or staff shortages.  

The flexibility of a virtual receptionist regarding flexible hours to suit your business requirement and situations can help your budget considerably cutting down on full-time pay of a traditional receptionist. A virtual receptionist is also a great option compared to a traditional receptionist for online business with no physical premises.