How we can help and support you and your business through the COVID-19 and beyond.

SOI – COVID – 19 Response

We understand that things at the moment are not normal and that you and your team will have changed the way you operate and set up new systems to support your team working from home. SOI is here to support your teams stay connected and keep you connected with your clients during this period.

How we can help and support you and your business through the COVID-19 and beyond. Here are some examples of the support we’ve provided to businesses, most of which can be set up in minutes.

Give us a call to discuss how we can design a solution for you.

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Call Answering for Remote Working

Are you struggling to have your phones answered and transferred to the correct team member at the moment? Our professional front office team can assist by answering your incoming calls, transfer the call to the correct person and announce the caller, or take a message and send it via email or text, they can also make bookings or relay any information to the incoming caller. 

It’s whatever you need assistance with to keep your business running and your teams working.

Call Overflow Support

Are you struggling with a higher number calls right now, we can assist by taking your overflow calls.  It can be for intermittent periods throughout the day or consistently through the day, it’s your choice.

We will answer the call in your company name and follow your specific company process, provided by you.  A message can be taken and emailed or texted through to the correct team member.  If you also require outgoing follow-up calls, reconfirming details or providing additional information we can also assist you.

What happens if your front office team or receptionist gets sick

We can step in quickly for you and take over your incoming calls, help you keep your incoming calls answered and front of house operational until your team can return back to work. 

Temporary office closure

If you have to temporary close your office, you do not have to close your phones or front of house activities.  We can assist you by answering your incoming calls and continue the communication with your clients in-line with your business culture and standards.  This solution can be a short term temporary solution until you are able to get things back up and operational or we can work with you for a longer period.  It’s your choice.

Our team are operating throughout this period by working remotely and are already helping businesses manage their way through this period.

Give us a call on1300 318 680 or email to discuss your specific issue or problem and we will develop the right tailored solution to be your helping hand through this time and beyond.

How can we help your business?