Virtual Dental Receptionist Services for Dental Practices
Every patient call answered, warmly and professionally, in your practice name. Exceptional care just got a whole lot easier.
- Never miss a new patient or a booking
- We follow your booking scripts and practice protocols
- Free your dentists and front desk to focus on chairside care
Our Clients:
Our Clients:
THE COMPLETE GUIDE
Australia-Wide
Capture every call with SOI's dental virtual receptionists
Missing a call can mean the difference between a patient walking through your practice’s door or choosing a competitor. For dental practices, the stakes are even higher: anxious patients calling about a toothache, nervous parents booking a child’s first check-up, existing patients trying to reschedule. Every one of these calls is time-sensitive, emotional, and often the difference between a booked chair and an empty one.
At SOI, we’ve spent more than 25 years helping Australian dental practices capture every call with warm, professionally trained virtual receptionists who answer in your practice name, follow your booking protocols, and treat every patient like they’ve just walked through your front door.
Never Miss a Call
Your competition is waiting to pick up your missed opportunities. Have SOI’s team on your side.
Agnostic Integration
We will work to your booking and scheduling protocols, integrating with your preferred software.
Take Back Control
Free up your time to take back control and refuel your passion for your business.
Staff? Taken care of.
All your calls are professionally answered by our specially trained receptionists.
THE BASICS
What is a dental virtual receptionist?
A virtual dental receptionist is a real person, let’s make that clear from the jump. They are a professionally trained, off-site receptionist who answers your practice’s phone calls in your business name, manages appointment bookings, and handles patient enquiries, all from outside your physical dental practice.
Incoming calls are diverted from your existing number to a live team (not bots, no voicemail) who follow the booking scripts you’ve set, triage urgent cases, and update your practice management software in real time. SOI’s virtual dental receptionists are trained in healthcare-specific workflows, including privacy obligations, health fund enquiries, and the skills needed to calm anxious or in-pain callers.
What you get
- Every call answered
- Every booking captured
- Dentists and hygienists free to focus on patients
- Your time back in your hands
- A trusted professional voice at the front of your business
WHY PRACTICES CHOOSE SOI
Professional call coverage, without
the in-house overhead
1
Never Miss a Call
Your competition is waiting to pick up your missed opportunities.
Keep SOI’s team on your side.
2
Software Agnostic
We work to your booking and
scheduling protocols, integrating with your preferred practice
software.
3
Take Back Control
Free up your time so your team
can focus on patients in the chair, not a ringing phone.
4
Staff? Taken Care Of
Every call is professionally
answered by our specially trained,
healthcare-informed
receptionists.
KEY BENEFITS
How our solutions benefit dental
practices
Never miss a new patient
80% of callers won’t leave a voicemail. A live answer means the patient looking for treatment books with you, not the clinic down the road.
Extended coverage, no extra payroll
Calls answered through lunch breaks, lockouts, after-hours and overflow periods, without rostering extra staff.
Fewer no-shows
Confirmations, reminders and rescheduling handled professionally keep your chair utilisation high.
Never miss a new client
Gain more time for your patients
Add value instantly
Let Us Help You Grow
How It Works.
1
Your Patient Calls.
2
SOI Virtual Medical Receptionists Answer
SOI Virtual Medical Receptionist answers with your practice name and follows the instructions you set.
3
Calls are managed / distributed as to your specific instructions.
3
Calls are managed / distributed as to your specific instructions.
23 Years Experience
Australia-Wide
We integrate with your practice’s
processes.
Fit for Every Size
We’re experienced in the platforms you use.
Hear from our customers.
saying about our services.
Let us help you grow.
about yours, and help find a solution tailored for you and your growth.