News

6 Ways To Create Customer Delight

Recently we posted five tips for exceptional customer service. Today, we wanted to take that one step further and talk about how to create customer delight. You’d be right in thinking that it is a by-product of exceptional customer service because without the latter...

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The Business of Getting On With Business

In the lives of pretty much all business owners at some point, there are days when you just don't feel like it. Depending on who you are and the business you’re in, that day might be BAS day, new business calls day, preparing for a presentation, writing a document or...

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5 Tips for Exceptional Customer Service

Customer service is king...and all of that. Did you just groan or roll your eyes? Yes, me too. Aha! Now that I’ve got caught your eye, I thought it was time to talk about why everyone knows it’s important, but pays so very little attention to actually following...

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4 Reasons Why The Telephone is Not Dead

You have the latest iPhone, Android, HTC (insert whatever brand you carry). You love it. It can do so many things. You can check email, play games, connect on social media, read the paper, take photos – all from wherever you find yourself. When you think about it, all...

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The 7 Downsides to Working From The Home Office

Last post I wrote about the 7 benefits of working from home – and I’m sure I missed many more benefits. However, in the interests of balance – I thought I’d also point out the downside of working from home. You’re the first (only) one called if your children (or other...

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6 Tips for Staying The Course in Business

Today I wanted to talk about quitting. There seems to have been quite a bit written about trying something and quitting quickly and often if it’s not working out. Even more so in a business setting. That, my friends is a furphy! Succeeding in business, despite what...

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Business Lessons From Australian Retail Woes

Over the last 12 months or so the string of poor profit results seen by the retail sector and the resulting wailing by behemoths David Jones and Myer and the like might lead one to believe that ‘retail’ in Australia was dying. And yet, there are droves of European...

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The 7 Benefits of Working From Home

Technology is a wonderful thing! Where once we were confined  to the four walls of corporate offices and by being geographically close to our clients, team and/or suppliers, now we can work from almost anywhere, with almost anyone with a minimum of fuss. So if you’re...

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Never Too Late to Start Your Business

Someone once said the best time to plant a tree was 20 years ago, or now. The same can be said for starting, building or growing a business. it’s easy to bemoan that you should have done x or y last week, last month or ten years ago and hindsight has always been a...

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5 Tips for Getting Your Small Business Under Control

Last post, I wrote about an issue many business owners face – finding the time to spend working on, rather than just in, their business. If that’s you too, don’t worry, you’re far from alone. Today, you’ll find some practical ideas for how to claw some time in your...

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Do You Own Your Business or Does It Own You?

5 Ways to Create Leverage for Your Business If you’re an entrepreneur, especially if it’s your first venture, you most likely started your business on a tiny shoestring and are likely tobe doing most, if not all of the work yourself. It’s great that you’re prepared to...

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The Keys to Great Customer Experience

Hooray SOI finally has a new website! It’s not completely perfect yet – there are still some little tweaks to be made here and there, but it’s significantly better than our old one – which to be fair served its purpose well, but it had more than served its time....

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