Serviced Office FAQ

At SOI, we’re proud to offer flexible, tailored serviced offices. When you first contact us to discuss joining the SOI Community with a serviced office, we will discuss your unique requirements to find a solution which fits you best. However, we have included frequently asked questions below, to provide you with more information.

Remember, if you would like to discuss anything further, don’t hesitate to contact us.

1. What are the available lease terms?

We are very flexible and work with each individual company to work on the best lease term for them.  The most common are 3, 6 and 12 month leases. Let us know what your preferred lease term is.

2. Can we upgrade or downsize our office at any time during our lease agreement?

Yes, of course. We have a dedicated Account Manager who will keep in touch with you on a regular basis making sure that your office needs are always met, as and when your business needs change.

You can upgrade to larger office suite at any time without penalties on newly negotiated terms.  If you need a smaller office – we will put your current office on the market and once it is leased to the new client, you can downsize to a smaller office without any penalties.  We always prioritise our existing clients and offer available offices to them before advertising them to external enquiries.

3. When should I start looking for a serviced office?

The best time to start looking for a serviced/flexible office solution is around 2 months prior to your ideal start date. That way you have the best chance of securing your ideal space.

4. If the office is vacant now, can you hold it for us?

We will hold a vacant office for you for a maximum period of 1 month.

5. How big are your serviced offices?

Our offices are very spacious as we want to ensure our clients have as much space as they need. It also allows more flexibility in the layout of their office. Should your team require more room, we can even include private meeting spaces for your team.

6.What is included in the office rental? Do you have any hidden costs or charges?

You will not find any hidden costs in our office solutions.  Included in each office solution is:

  • electricity,
  • daily cleaning service,
  • all building outgoings,
  • office furniture,
  • use of fully equipped kitchen,
  • complementary tea & coffee,
  • daily mail handling,
  • meet & greet of your clients by our professional receptionists
  • professional telephone answering service with a dedicated main telephone number that you can use on all marketing and advertising material,
  • end of trip facilities and much more.

7. Can you accommodate our specific IT requirements within your IT infrastructure?

Your Internet is a fully secured wireless solution via an individual VLAN with totally unlimited upload and download You have access to lightening speeds and redundancy via a secondary back-up link. This infrastructure will provide you with a private and secure connection monitored 24/7 by our IT Support team.  It has the flexibility to be configured to your specific requirements and unique configuration.

You can also request for a dedicated connection or choose a per person option.

8. If we would like to have a phone line set up on our desk, could you please advise the procedure for the set up?

With 24 hour notice, your desk can be set up with hands free VOIP desk phone, which includes a dedicated phone number, all your incoming and outgoing calls for local, national and mobile calls, plus a personal voicemail box set up and speed-dial options.  Telephone Answering service is provided complimentary and our consoles will be programmed with your personalized phone answering instructions and company information.

9. Do you have other locations in Sydney or nationally or internationally?

We have affiliated partners in Melbourne, Brisbane and Adelaide and an Asian Affiliate Network – CEO SUITES is giving our clients the ability to use their professional facilities and meeting rooms in all major Asian capitals with the first use of the business lounge/hot desk complementary. Our Team will be happy to arrange everything for you during your business trip.

10. Is there any special service tenants have access to?

You will have your own dedicated Customer Service Manager who will look after you and your staff on a daily basis. Our main focus here at SOI is in providing a professional and supportive working environment for you and your staff with the focus on the positive culture. We regularly organise networking functions and casual events for our clients, so they enjoy their time at work and being a part of our SOI community.

11. How many staff are working at SOI?

Our Front Office Team consists from 8 full-time staff who are supporting all our clients on a daily basis. Each team member has specific knowledge in certain areas in which we can provide a high level of professional assistance.

Our Front Office Team will learn about your business, get to know all your staff and clients by name and give you the personal attention you need. Our management team and Accounts teams are also all on-site ready and available to answer a query, so come and knock on our door.

For any additional questions, don’t hesitate to contact us to speak with a member of our friendly team 

How can we help your business?