We know that running a busy clinic means that every missed call is a missed opportunity.
Every client interaction is a direct reflection of your brand, and that’s exactly the position the Spectrum Services holds.
For Spectrum Services, finding a support partner who could handle after-hours phone enquiries with the same care and professionalism as their own wasn’t just nice-to-have, it was essential.
That’s exactly where the SOI team delivered.
Whether it’s consistent, detailed call notes, emails, and sound judgment even in unexpected situations, Spectrum Services quickly discovered that great phone support isn’t just about answering calls; it’s about making the whole team feel prepared, confident, and backed up.
Who are our clients – Spectrum Services
Spectrum Services provides neuroaffirming support to autistic children, teens, adults and their families in Queensland.
The team assists clients in understanding their NDIS plans, offering guidance through the access process, funding options, and review preparations, so they can feel confident and supported every step of the way.
How did we help Spectrum Services?
Prior to working with SOI’s expert team, Spectrum Services struggled with call volume and inconsistent responses to both current and prospective clients.
SOI stepped in to assist the Spectrum team in addressing both their lack of consistency in call notes and extending their potential by addressing urgent client needs outside of typical workflow hours.
We established clear and reliable processes that elevated consistency and ensured effective handling of situations outside of the usual process, such as emergency and out-of-hours calls.
At SOI, we learn everything we need to know about our clients to accurately represent them and their business, and to enhance the customer experience overall.
With SOI’s virtual receptionist in Australia, we answer your phone calls in your business name and follow your instructions in managing your calls.
Whether it’s transferring and announcing the call, taking a message and either emailing or SMSing it, or even passing on a message or letting the caller know when you will be able to get back to them.
How we can help to elevate your business is entirely up to you.
Feedback from Spectrum Services
What did the team at Spectrum Services have to say about the services SOI provided?
- “Every message has clearly followed the workflow we provided, which makes such a difference to us.”
- “Having all of the relevant information come through accurately and consistently is incredibly time-saving.”
- “It allows us to return calls feeling well prepared and confident about what the client needs.”
- “I also wanted to specifically acknowledge one occasion where a team member called me directly due to an emergency in the clinic. Calling me was absolutely the right decision, and I appreciated it so much.”
- “I have great confidence that your team exercises sound judgement when situations fall outside the usual process.”
- “We truly appreciate the professionalism and care your team brings to representing our business.”
Carrie,
Clinic Coordinator at Spectrum Services
Spectrum Services and SOI continue to work together, helping to elevate the practice to new levels of efficiency and output.
Why Choose SOI?
From answering calls to managing appointments, SOI’s expertly trained virtual receptionists handle it all, so you can focus on what matters most.
With over 26 years of experience, our in-house team is trained across a range of industries, including Allied Health, Accounting, Real Estate, Law, Engineering and Medical Virtual Receptionists.
At SOI, your virtual receptionist will manage quick queries, extended conversations, routine tasks, and complex questions with professionalism.
Say goodbye to being tied to the phone – our virtual receptionists take the stress out of managing day-to-day communications.
SOI’s virtual receptionist services streamline your calls, bookings, messages, and call transfers, giving you the freedom to focus on your business with complete peace of mind.
All calls are handled according to your business’s script and tone, with updates sent directly to your CRM platform in real time!
Additionally, our virtual receptionists can help nurture leads and opportunities by providing potential clients with detailed information about your services.
